Samsung has issued a worldwide recall of its flagship Galaxy Note 7 phablet following the discovery of a “battery cell issue” that reportedly led to explosions — an embarrassing setback for the massive consumer electronics manufacturer. Samsung Galaxy Note 7 recall!
At a press conference in South Korea, the company explained that the recall would take about two weeks, but declined to explain how much it would cost, CNN reported.
Smrtphone in markets where it wasn’t launched, the Samsung Pakistan has now confirmed that Note 7 Launch in Pakistan will be delayed as well.
Samsung Pakistan, in a statement, said that it has also stopped the pre-orders and any placed orders will be processed only after launch of Note 7 in Pakistan.
It merits mentioning here that Samsung was booking pre-orders for Note 7 at Rs. 93,500.
Samsung Pakistan, however, didn’t confirm any launch date for Note 7 but we think it will not be possible any earlier than October.
It maybe recalled that Samsung issued a world wide recall of Note 7 in markets where it was launched, including South Korea.
It is estimated that company lost US 1 billion dollars due to a battery issue as at least 35 Note 7 devices caught fire when charging.
Samsung, in its statement, said that it is committed to producing the highest quality products and that it takes every incident report from customers very seriously. “In response to recently reported cases of the new Galaxy Note7, we conducted a thorough investigation and found a battery cell issue”.
Samsung Pakistan said that it will announce a launch date at a later time.
“We acknowledge that this may cause inconvenience in the market but this is to ensure that Samsung continues to deliver the highest quality products to our customers”, said Samsung Pakistan.
Should I keep using my Note 7?
Samsung and the U.S. Consumer Product Safety Commission have said owners of affected Note 7s should switch off, box up and return their phones.
Samsung recommends that you power down your Galaxy Note7 and return it to your place of purchase to arrange a remedy of your choice.
Once you have turned off your device you should not charge the Note7.
What’s causing phones to be recalled?
Samsung’s official statement on the recall says that the issue relates to the battery cells used in some Note 7s, which lines up with the earlier reports of phones catching fire and exploding. Low-quality battery cells are susceptible to overheating and failing when charged and used heavily. An early report by Korean regulators indicated that “an error in production that placed pressure on plates contained within battery cells. That in turn brought negative and positive poles into contact, triggering excessive heat.”
How do I know if my Note 7 has been recalled?
If you bought your Note 7 brand new before September 15, your phone has been officially recalled.
Samsung is marking boxes of new “safe” Note 7s, making it easy to identify if you have a new phone or not. If your Note 7 box lacks the “S” mark and/or black square on its label, you should not purchase the phone.
To check when your Note 7 was manufacturered, you can record the IMEI number and enter it atSamsung’s official recall website.
Safety regulators in the United States have issued warnings in recent days cautioning consumers not to turn on their Note 7s on airplanes — and not to use their phones at all. South Korea’s flight regulator, in a reversal, followed suit, as have others around the world.
The constant reminders of potential combustibility have further dented Samsung’s reputation and shaved as much as $14 billion off its market value, just when it looked to be gaining ground on Apple, its longtime rival, with its new line of sleek Galaxy smartphones. They also raise questions about whether Samsung’s rush to take back the phones created more problems.
Experts say it led to a ham-handed effort that confused customers, frustrated regulators and continued to generate headlines both in the United States and at home. Data from the mobile analytics firm Apteligent showed that while Samsung’s recall appeared to have stopped new sales of the phone, a majority of people who had the affected phones were continuing to use them.
Samsung had the biggest share (22%) of the global smartphone market in the three-month period ending June 30, according to research firm IDC. By comparison, Apple held 12%.
Samsung benefited from the popularity of the Galaxy S7, IDC said, and the Galaxy Note 7 was expected to keep that momentum going into the second half of the year.
The phone was well received by reviewers, drawing attention for several unique features such as an iris scanner, which allows users to unlock the phone with their eyes.